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Terms & Conditions

About Fajjans Smarriga Jewelery

The company is based in Jonstorp. The company's postal address is Norra Kustvägen 403, 263 92 Jonstorp.

If you want to get in touch with me, send an email to [email protected] with your case and your contact details and I will hear from you shortly.

Ordering

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.

If there is any error in the order confirmation, please contact me immediately by email to [email protected]

Delivery

The normal delivery times for Fajjans Smarriga Jewelery are 2-4 days. NOTE! Orders placed on weekends will be sent no earlier than the Monday after.

If delays in delivery occur (without me notifying you for longer delivery time), please contact me at e-mail address: [email protected]

Prices

All prices in the store are stated in SEK and all prices are inclusive of 25% VAT.

I reserve for price changes caused by incorrect printing in the price list as well as errors in prices due to incorrect information and reserve the right to adjust the price.

Return Policy

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.


5.1 When using your right of withdrawal:

You must announce that you regret it. The message should be sent to me, [email protected] In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear.

You should return the goods to me immediately and at the latest within the statutory 14 days after the cancellation notice.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging.


5.2 The right of withdrawal does not apply to:

Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes.

Complaints and complaints

I check your order before sending it to you. Should any piece of jewelry still be damaged or incorrectly dispatched when it arrives, Fajans Smarriga Jewelery in accordance with current consumer protection legislation undertakes to remedy the error free of charge.

You must always contact me for approval before returning a defective item.

The complaint should be sent immediately after the defect is discovered.


6.1 How do you go about complaining?

Any errors and defects should always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.

If this fails, I will take the trouble to correct the error or deliver a similar product in accordance with current consumer protection legislation. I will then be responsible for return shipping for approved complaints.

I reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. In case of complaints, Fajjans Smarriga Jewelery follows guidelines from the General Complaints Board, see arn.se.

Limitation of Liability

I take no responsibility for any indirect damage that may result from the product.

I take no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

product information

I reserve the right for any printing errors on this site as well as final sales of products. I cannot guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. I always try my best to expose the products as accurately as possible.

Information about Cookies

According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.

personal data

By shopping at Fajjan's Smarriga Jewelery, you accept my data protection policy and my processing of your personal data. I safeguard your personal privacy and do not collect more information than necessary to process your order. I never sell or disclose your information to a third party without legal basis.

Fajjan's Smarriga Jewelery is responsible for the processing of personal data that you have provided to me as a customer. Your personal information is processed by me in order to handle your order. Below is a summary of how, in accordance with the Data Protection Regulation (GDPR) stores and processes your data.
10.1 What is a personal information?


A personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store?


To be able to handle your order and answer questions related to your order (customer service), I store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as I have a legal basis to process your information, for example to fulfill the agreement between Fajans Smarriga Jewelery or to comply with a legal obligation under, for example, the Accounting Act.


10.3 Legal basis
In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings are done with your consent.


10.4 What information is shared and for what purpose?
10.4.1 Payment provider

When making purchases, information is shared with my payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud.
The payment providers (payment services) used by Fajjans Smarriga Jewelery are: Klarna, Swish, Paypal, Card payment.


10.4.2 Shipping Company
In order to deliver your orders and complete our agreement, I must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies I work with are: Postnord.


10.5 The right of access
You have the right to obtain extracts from all information available about you at Fajjans Smarriga Jewelery. Extracts are delivered electronically in a readable format.


10.6 Right to rectification
You have the right to ask me to update incorrect information or supplement information that is defective.


10.7 The right to be forgotten
You can request deletion of the information you intend at any time. There are few exceptions to the right of deletion, such as whether it must be retained because I have to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
Fajjans Smarriga Jewelery is responsible for storing and processing personal data in the web shop and ensures that the rules are followed.
10.9 How we protect your personal information
I use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
I use a Swedish platform, Quickbutik, which is run by Quickbutik AB based in Helsingborg.

Changes to the General Terms and Conditions

Fajjans Smarriga Jewelery reserves the right to make changes to the terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.


Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, I follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.